Hispin

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Privacy & Management of Personal Data

This is the privacy policy of Silver Ocean Enterprises SRL, registration number: CE-3-102-929414, registered address: Santa Ana, Pozos, Alto De Las Palomas, Plaza Panorama, Unique Law and Business, San José, Costa Rica (owner and operator of Hispin.com) This Privacy Policy sets out how Hispin.com will manage your personal information which we collect as a result of your player membership of Hispin.com

By accepting this Privacy Policy you agree that you understand and accept the use of your personal information as set out in this policy. Hispin may review the Privacy Policy periodically and reserves the right to change the Privacy Policy at any time at its discretion by posting such changes on the website. Changes will be effective immediately when posted on the website. Your continued use of the website following posting will constitute your acceptance of those changes.

If you do not agree with the terms of this Privacy Notice, you should not use this website or otherwise provide us with your personal data.

We ensure that all personal and sensitive information collected from our customers is handled in line with the highest standards of privacy and data security.

We apply physical, digital, and administrative safeguards to keep this information secure.

We require all third parties who deliver services on our behalf to respect and protect the confidentiality of this data.

Access to your non-public information is restricted solely to authorized staff and contractors, including but not limited to our Support and Fraud Prevention teams.

2. Personal Information

The kinds of Personal Information that Hispin.com may process about you is:

Name
Email Address
Phone Number
Date of Birth
Country of Citizenship
Physical Address
Identification Number
Government Issued Identification
Location Data
Device Information
IP Address
Data related to the use of our Services and products as payment transactions, bets.wins, VIP status, Affiliate ID/Btag among others
Data related to the enforcement of our Terms of Service and Policies. For further details, please refer to the relevant documents, which can be accessed here:

AML Policy

The Company collects, or may collect, such information through methods including:

Data input during account registration processes
Communications with Customers
Data provided or created when you use our Services and products
From third-party data providers, in accordance with the terms set forth in this Privacy Policy, in our Terms of Service, or in our policies

3. Data Processing Purposes and Storage Management

Your Personal Data is safeguarded not only by our dedication, principles, and strict security measures, but also by applicable laws. We will only handle your Personal Data when there is a valid basis for doing so, and it must fall under one of the following grounds:

A contractual agreement with you;
A legal requirement we must fulfill;
Your explicit consent for processing;
Our legitimate business interests;
Matters of public interest;
Protection of your vital interests.

Here are some additional examples of when and why we may process your Personal Data:

To conduct Know-Your-Customer (KYC) checks and verify your identity.
When you opt in to receive marketing communications from the operator.
To deliver, improve, and personalize services available to you as a Member.
To confirm your identity for security reasons and ensure compliance with legal and regulatory obligations.
To maintain and manage your Player account.
To enhance your user experience on the website or via telephone, and to adapt or develop products, services, or information to better meet your needs, including through market research and promotional activities.
To inform you about products, services, or offers that may interest you via email, SMS, or telephone.
To respond to your inquiries, feedback, or requests.
For taking appropriate action if Hispin has reason to suspect that unlawful activity or misconduct of a serious nature has been, is being or may be engaged in that relates to our functions and activities.
To establish, exercise, or defend legal claims.
To enforce our Terms of Service and other policies.
To provide you with access to VIP Club benefits, campaigns, and promotions offered by the operator or its managed subdomains.

If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing Services required to manage your player account. Not providing your Personal Data may mean We are unable to provide you with products or Services.

By using Hispin, becoming a Player or otherwise choosing to provide Hispin with Personal Information you acknowledge that Hispin may collect, use, process and potentially disclose your Personal Information for the above purposes and on the bases described in this Privacy Policy.

4 THIRD PARTIES and How Long We Keep Data

We will keep your data for the period that you are a player of Hispin. If you are no longer a player of Hispin, We will keep your data for 6 years as required to comply with the purposes set out in this policy. Your personal records will be kept even if the customer account is blocked/deactivated/deleted/otherwise no longer active or cannot be deleted for technical reasons.

When required for specific purposes, we may share your Personal Data within the following categories of third parties:

Government bodies, law enforcement agencies, regulators, or other competent authorities;
Credit rating and reference agencies;
Fraud detection and prevention agencies;
Identity and age verification providers;
Partner organizations that have referred or introduced you to us;
Third parties you have instructed or consented for us to share your information with;
Service providers or partners essential for delivering the products or services you request;
Payment Service Providers, insofar as required by their own procedures and legal obligations, including for transaction processing and KYC-related verification.

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

5 Security of Personal Data

You acknowledge that no data transmission over the world wide web is totally secure. Accordingly, Hispin.com does not guarantee or warrant the security of any information which you transmit to it. Any information which you transmit to Hispin is transmitted at your own risk. However, once Hispin receives your transmission, we will take reasonable steps to protect your Personal Information from misuse, loss and unauthorized access, modification and disclosure including by using password protected systems and databases and through up-to-date technological solutions. By using our Services or providing personal information to us, you must be aware that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services.

We take seriously the responsibility to exclude children from access to our services. We will not accept their information for the purposes of opening a wagering account. It is however, ultimately the responsibility of parents or guardians to monitor their children’s Internet activities including where appropriate by using Internet screening software.

Remember to always log out of your account when you have completed your time on the website. This is particularly important if you share a computer with another person. You are responsible for the security of and access to your own computer, mobile device or any other handset used to access our website.

Ultimately, you are solely responsible for maintaining the secrecy of your username, password and any account information. Please be careful whenever using the Internet and our website.

6 Processing of Cookies

Our Website uses cookies to provide users with a smoother, more customized experience.

Cookies are small text files that contain limited pieces of data. They are placed on your computer, mobile phone, or other device when you visit a website. Each time you return, the cookie is sent back to the original site — or to another site that recognizes it — to help remember your preferences and activity.

Cookies serve different purposes, but overall they help improve functionality and enhance your browsing experience. Some cookies are strictly necessary for the Website to function properly.

The cookies we use on this Website can generally be grouped into the following categories:

Session management
Security
Fraud Prevention
Tracking
Analytics

In addition, our advertising partners and affiliates may use cookies or similar technologies to collect data and display ads tailored to your interests.

If you’d like to learn more about cookies in general, please visit www.allaboutcookies.org.

7 Direct Communications

From time to time, we may send you marketing or promotional updates about our products and services via email, SMS, phone, or any kind of Push notification. You can opt out of these at any time by contacting [email protected]

Please be aware that, Separately, we may also contact you regarding the management or administration of your Hispin.com’s player account. We may use any basic contact details you provided during registration. These account-related communications are essential and will be sent regardless of your marketing preferences.

8 Contact Us

If you have any concerns, or would like more detail about how We process Your Personal Data, You can contact Us at [email protected]

9 Changes to our Privacy Policy

As noted, Hispin.com may review, change and update this Privacy Policy from time to time to reflect our current practices and obligations. We will publish our current Privacy Policy on our website at https://hispin.com/ and the changes will take effect at the time of publishing. You should review this privacy policy regularly and remain familiar with its terms.