FAQ

Payments

Can I withdraw my bonus funds?

Bonus funds must be wagered as per the terms before they become withdrawable.

What happens if I request a withdrawal before completing wagering?

Doing so may forfeit both the bonus and any associated winnings.

What currencies and payment methods are accepted?

We support fiat (EUR), cryptocurrencies, and various payment methods including e-wallets and bank cards.

How fast are withdrawals processed?

Withdrawals are usually processed instantly or within 24 hours, depending on the method and verification status.

Is KYC verification required to withdraw?

Yes, identity verification is often required before processing withdrawals to comply with regulations.

Frequently Asked Questions

Are there any maximum win limits on bonuses?

Some bonuses may have a max win cap—please check the specific bonus terms.

Is there a VIP or loyalty program?

Yes, our VIP program offers exclusive perks like higher cashback, account managers, and special promotions.

Can I use multiple bonuses at once?

No, only one bonus can be active at a time. Activating a new one cancels the previous bonus and any progress.

Do you offer cashback bonuses?

Yes, active players may qualify for cashback on losses on bets placed, depending on the promotion.

What are wagering requirements?

Wagering requirements refer to how many times you must play through a bonus before withdrawing any winnings.

Are there restricted countries or regions?

Yes, due to legal restrictions, some countries may not be eligible to play or claim bonuses.

How do you support responsible gambling?

We offer tools like deposit limits, session time reminders, self-exclusion, and links to support organizations.

How can I contact customer support?

Our support team is available 24/7 via live chat and email for all inquiries.

Which games count toward wagering requirements?

Typically, slot games contribute 100%, while table and live games contribute less or not at all. Check specific terms for each bonus.

How do I claim the welcome bonus?

Register a new account, make the required minimum deposit, and the bonus will be automatically credited.

Is there a time limit to use the bonus or free spins?

Yes, most bonuses and spins expire within 7 days unless stated otherwise.

What is the maximum bet allowed while using a bonus?

The max bet is usually capped €5 during wagering. Exceeding this may void your bonus and winnings.

What happens if my bonus doesn’t credit automatically?

Contact customer support before placing any bets to have it reviewed and manually added.